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Boitumelo M
1 reviews | Active since Apr 2010
02 Nov 2019, 20:56
From 220 to R931 Since July
Vodacom changes my debit order without permission. I realized yesterday that since July they have been charging me R931 per month.
I used to pay R220 per month, and have never changed my packages. I want my refund and cancellation of these contracts.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Nov 2019, 11:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2019, 11:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BM
Boitumelo M's updateReviewer Update
05 Nov 2019, 09:16Good day Vodacom,
No one has made contact, please advise. I want my money back.
Kind regards
No one has made contact, please advise. I want my money back.
Kind regards
BM
Boitumelo M's update05 Nov 2019, 09:16
Reviewer Update
Good day Vodacom,
No one has made contact, please advise. I want my money back.
Kind regards
No one has made contact, please advise. I want my money back.
Kind regards
BM
Boitumelo M's updateReviewer Update
07 Nov 2019, 11:20Unfortunately Vodacom doesn’t value their customers. I called and finally got to talk to a lady named Sizakele Nkonyane, who mentioned that apparently I did an upgrade in August 8th and 10th at a Vodacom shop chat cellular by Maseko E. I must now go to the police for affidavit to prove I did not make the upgrade.
My question is, how did they make an upgrade without verifying my details. How do they process this without me being there? I am disappointed, having been with Vodacom for years. I was glad to be assisted by a great customer service guy Zweli Mnisi, very great service. I need my refund and contracts cancelled ASAP. I await for Vodacom to respond.
My question is, how did they make an upgrade without verifying my details. How do they process this without me being there? I am disappointed, having been with Vodacom for years. I was glad to be assisted by a great customer service guy Zweli Mnisi, very great service. I need my refund and contracts cancelled ASAP. I await for Vodacom to respond.
BM
Boitumelo M's update07 Nov 2019, 11:20
Reviewer Update
Unfortunately Vodacom doesn’t value their customers. I called and finally got to talk to a lady named Sizakele Nkonyane, who mentioned that apparently I did an upgrade in August 8th and 10th at a Vodacom shop chat cellular by Maseko E. I must now go to the police for affidavit to prove I did not make the upgrade.
My question is, how did they make an upgrade without verifying my details. How do they process this without me being there? I am disappointed, having been with Vodacom for years. I was glad to be assisted by a great customer service guy Zweli Mnisi, very great service. I need my refund and contracts cancelled ASAP. I await for Vodacom to respond.
My question is, how did they make an upgrade without verifying my details. How do they process this without me being there? I am disappointed, having been with Vodacom for years. I was glad to be assisted by a great customer service guy Zweli Mnisi, very great service. I need my refund and contracts cancelled ASAP. I await for Vodacom to respond.