1 reviews | Active since Dec 2009
Freebies cost you nowadays
I went in store at Vodacom Capegate to upgrade my contract as it was eligible. I did not upgrade online as they never had stock of what i wanted. I upgraded to a P10plus and with that upgrade i got a P8lite 2017 (incuded a flexi 55) which is supposed to be FREE. I had then paid my upgrade fee, which i also dont pay when i upgrade online. Nevertheless, i asked the MANAGERESS of the store if there are anymore hidden costs which she laughed at and said no. This morning i get charged with R97 sim connection fee for the flexi 55 contract which i didnt even ask for. I feel hard done by vodacom, not only hiding this cost to me but also lieing to me about it. Yes its only R97, but its my R97 which is not supposed to fund you
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS