wC
wim C

1 reviews | Active since Jan 2019

22 Nov 2021, 10:02

Free tower/site

We offered Vodacom an sit with a 30m tower, Electricity, generator and security to put up transmittors and receivers for better signal in oor area. This was in April. They came out, Lovedale the site and was excited to cooparate.

We are close to 100 users/clients of Vodacom(all on big business contracts) and with a provincial road next to us, this would have been a gratis site on a silver platter.

Since then we received no feedback and all enqueries are deadends as the matter is sent on to PROPERTY AND PLANNING. No one is allowed to give as any contact details or feedback.

Should this continue we will be forced to go over to a company that is willing to be of assistance.

Wim

0
Replies (2)
Vodacom
Vodacom's reply22 Nov 2021, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Nov 2021, 18:35
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our networks team for further assistance. Based on the feedback provided, our team made contact with you and will be attending to your query.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,