Free Screen Repair until it comes time to ACTUALLY repair!!!!!!

Upon upgrading my account, I was assured that both phones on my upgrade deal were covered for one free screen replacement each. The salesperson assured me, in the presence of my husband, numerous times (we made sure to ask this as we have had previous bad experiences with this same issue) that yes BOTH phones had one free replacement each for the duration of the 2 year contract.

well low and behold when it became time to do the repair I am now informed that the phone does not have a free screen replacement and that I need to pay approx. R1500 to have it repaired. I explained the situation to the staff member who advised well the system doesn't show it so therefore it doesn't apply. No further assistance was offered to follow up or to escalate, just an accept or decline the quote.

this is completely unacceptable. the earth is promised when upgrading but when it comes time to deliver, its oh well too bad type of attitude.

I have followed up again today, and was advised that I should go to the store the upgrade was done (another province) and maybe they can assist me. yes sure will Vodacom cover my flights?

Pathetic service, I have been with Vodacom for 16 years and this is how I am treated. I want what was promised, assured and communicated to me for this deal!