1 reviews | Active since Aug 2016
Free Screen Repair - NOT FREE!!!!!!
<p>In January 2016 I upgraded to an Apple iPhone 6 on Smart XL and included in the deal was 1GB data x 24 months and SCREEN INSURENCE. Nowhere was there any indication that the screen insurance will only cover up to a certain amount. In July 2016 my phones screen scattered. My phone was picked up by a courier to be taken to Vodacare Pretoria Gauteng. After two weeks I was informed that my phone can be repaired but I had to pay an access of R150 AND that they only covered up to R2500 - and the quote was R3429.29- meaning I had to pay in more than R1000!!! And being desperate for my phone, I paid this amount. Today I went to my local Vodacom shop to get my original quotation, and there it is “SCREEN INSURANCE” with NO LIMIT indicated. This is not only false advertising but also *******!!! This is in complete violation of the South African Consumer Protection Act - as there was NO Disclosure of Information or Fair and Responsible Marketing from Vodacom!!! I am definitely cancelling my contract as soon as the contract period expires. Shame on you Vodacom!!!!! And all this took 4 weeks!!! So much for 8 working days….</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Mari,
I hope I improved your Vodacom experience.
Regards,
Cassandra
Dear Mari,
I hope I improved your Vodacom experience.
Regards,
Cassandra
Thank you for your assistance Cassandra, appreciate your help with the matter - you did improve my vodacom experience.
Thank you for your assistance Cassandra, appreciate your help with the matter - you did improve my vodacom experience.
