MR
Mari R

1 reviews | Active since Aug 2016

17 Aug 2016, 12:41

Free Screen Repair - NOT FREE!!!!!!

<p>In January 2016 I upgraded to an Apple iPhone 6 on Smart XL and included in the deal was 1GB data x 24 months and SCREEN INSURENCE. Nowhere was there any indication that the screen insurance will only cover up to a certain amount. In July 2016 my phones screen scattered. My phone was picked up by a courier to be taken to Vodacare Pretoria Gauteng. After two weeks I was informed that my phone can be repaired but I had to pay an access of R150 AND that they only covered up to R2500 - and the quote was R3429.29- meaning I had to pay in more than R1000!!! And being desperate for my phone, I paid this amount. Today I went to my local Vodacom shop to get my original quotation, and there it is “SCREEN INSURANCE” with NO LIMIT indicated. This is not only false advertising but also *******!!! This is in complete violation of the South African Consumer Protection Act - as there was NO Disclosure of Information or Fair and Responsible Marketing from Vodacom!!! I am definitely cancelling my contract as soon as the contract period expires. Shame on you Vodacom!!!!! And all this took 4 weeks!!! So much for 8 working days….</p>

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Replies (3)
Vodacom
Vodacom's reply17 Aug 2016, 12:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Aug 2016, 09:30
Official

Dear Mari,

I hope I improved your Vodacom experience.

Regards,

Cassandra

MR
Mari R's update19 Aug 2016, 11:20
Reviewer Update

Thank you for your assistance Cassandra, appreciate your help with the matter - you did improve my vodacom experience.