Free Screen Repair - NOT!

Dear Vodacom,

Please stop calling me with your "fantastic deals" and how you going to save me money on my contact!! I have already been fooled once by Vodacom with their deals and what it includes. I renewed my Vodacom contract at the beginning of the year and was advised by the sales consultant that my phone came with 1 x FREE SCREEN repair. Excellent news. I signed the contact, got my new phone and went on my merry way.

Alas, I dropped the phone and took it back to the Vodacom store where I signed up my contract to find out how to go about getting my 1 x free screen repair - Only to be told my phone did not come with a free screen repair!!! What?? That's one of the main reasons I took this phone!! When I queried this, I was told the sales person made a mistake and my phone was not included in the free screen repair. I immediately asked to speak to the manager of the store and once again was told that sales person made an error and I needed to pay for my repair.

How can I now be told to pay for a repair when your sales person got it wrong?