Free Screen Repair = **** Advertising

<p>To whom this may concern,</p> <p>I took out a contract for myself and took out a second contract for my partner to use, when taking these two phones, we were told that we get A FREE SCREEN "insurance" to replace the screen if it is broken, which was music to my ears as I know my hubby can be a bit clumsy so if he dropped it the screen at least would be covered, but that was not the story...</p> <p>My hubby dropped the phone we sent it in for repairs at Vodashop Brooklyn. (Where we initially took out the contracts) </p> <p>Only to receive a phone call from Gwen from Vodasure to tell us sorry Vodacom does not replace Huawei & Iphone screens at all and that they will give us a refurbished phone and that we would have to pay R150.00 which we then agreed to paying, however that was not the case, I received a phone call back a few minutes later from Gwen stating that it was not R150.00 and that she made a mistake she gave me someone else quote, I would have to Pay R950.00 to get a "second hand phone" not my phone that I wanted a screen replaced but a refurbished phone, How does that work???</p> <p>When I complained to her that I refuse to pay that when I was promised a free screen replacement she stated that she will speak to her manager and get her manager to call me back.</p> <p>Nearly a week later and still no call back...</p> <p>I called this morning once again, spoke to another gentleman he stated it was escalated...</p> <p>He stated that they tried calling us on Saturday the 18th and Monday the 20th and even sent a sms which we did not get at all??? No missed calls or message showing on neither my hubby nor my phone???</p> <p>The gentleman said he would escalate it further again, so now we wait...</p> <p>I want my phone to be repaired with my free screen insurance that was promised to me.</p> <p> </p> <p> </p> <p> </p>