MH
Massyn H

1 reviews | Active since Dec 2014

23 Nov 2016, 18:18

"FREE" Promotional Data Bundle - NOW I HAVE TO PAY FOR IT!!!!!!!!!!!!!!

<p>I upgraded my cellphone at Vodacom in Cresta. The consultant said Vodacom is running a promotion where they give you 10gig data free to get more people to upgrade. I SPECIFICALLY asked the consultant whether it is free, because at Vodacom nothing is for free, and he said yes. I walked away expecting no isses.</p> <p>Last night I checked my account balance to find is it extremely high. Upon further investigation, the reason for the high balance is DUE TO THE R600 WHICH WAS CHARGED TO MY ACCOUNT FOR THE FREE DATA BUNDLE!!!</p> <p>I will NOT pay for this data. I refuse. Vodacom, contact me immediately to sort this out and remove the R600 from my account!! And if you are hoping I will go away, do yourself a favour and ask Discovery Vitality whether I went away :) </p> <p>I expect a phone call tomorrow first thing.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team