BN
Beatri N

1 reviews | Active since Jul 2015

13 May 2018, 16:00

Free online upgrade not free afterall

Vodacom advertises NO upgrade/administration fee when upgrading online. Got my latest invoice today and guess what... got billed R150 administration fee.

0
Replies (2)
Vodacom
Vodacom's reply13 May 2018, 18:13
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 May 2018, 13:21
Official

Dear Beatri

Kindly note that the above query has been attended to and feedback has been emailed to you.

Kind Regards

Craig Julius
Vodacom Consumer Website Team