1 reviews | Active since May 2016
Free next day delivery a hoax
<p>On Sunday 2/09/2016 i app**** for a new line to be add to my contract. I used the online for its convenience and for the NEXT DAY FREE DELIVERY. However taken into consideration of it being a Sunday and the time I applies. I was expecting the delivery on the Monday as the t&c say Monday to Thursday and order before noon. Orders placed afterwards will go for the following day. With that in mind I should receive my delivery by Tuesday provide that vodacom phoned me to confirm my order timelessly. Which nearly did happen 11:28 I get a call from a vodacom consultant unfortunately it was a bit of bad timing and as shortly after the call I was busy at work and couldn't complete the conversation as well vodacom system was slow. I then requested the consultant call me back at a later time. This never happened. Through out the day I was busy on Monday so I couldn't personally followup on it. At the end day I figured they phone tomorrow(Tuesday). This never happened. Vodacom needs to change your t&c. Free next day delivery once comfirmed with a consultant before noon.... Ordering online not enough to get your delivery the next day. Looks like I might only get my order by Thursday if I'm lucky. Maybe Friday the latest. How disappointing. Another network full of empty promises.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
