TH
Tanya H

1 reviews | Active since Jul 2009

03 Mar 2015, 08:07

Free minutes not used and not carried over

I'm on Red advantage and get 700 free minutes every month. If they are not used they are supposed to be carried over to the next month and can be used then.<br> Vodacom now tells me I must first use my new minutes before I can use my old minutes.<br> This is false advertising. We should be able to use last months free minutes first before using the new new minutes!

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2015, 21:06
Official
Hello foxi,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team