PM
Prudence M
1 reviews | Active since Oct 2015
30 Dec 2021, 09:40
Free minutes for 3 days that only works for two days
On the 28th I've bought airtime for R20 and bought 3 days minutes for R16 which I'm supposed to use until 00h00 today the 30th and now this free minutes are all gone, and this has happened to me more than 4 times, can I just get full 60 minutes returned, I feel vodacom is cheating me and it's happening more than once I'm tired of this really is unfair as a customer.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
30 Dec 2021, 11:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Dec 2021, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team