Free minutes being taken from you.

Item: Vodacom
Rating: 1
Author: Elizabeth D

I currently have 54 minutes expiring end Feb 2021 and 308 minutes expiring end Jan 2021. When I checked 2 days ago I had 255 minutes expiring end Feb 2021. Why are you taking the new minutes and not utilizing the minute's that will be expiring end Jan 2021. That is like theft as you are *****ing minutes from your customers.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Jan 2021, 11:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply21 Jan 2021, 11:05

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Elizabeth D's updateReviewer Update

21 Jan 2021, 16:02

That still doesn't answer why you are taking my minutes that I have paid for. In actual fact you are *****ing my minutes that I have paid for.

Elizabeth D's update21 Jan 2021, 16:02

Reviewer Update

That still doesn't answer why you are taking my minutes that I have paid for. In actual fact you are *****ing my minutes that I have paid for.