Free installation but I have to pay for it!?

I received calls from Vodacom to market their fibre packages and I agreed to have an agent come to my house and explain their packages. We agreed on a package through Vumatel that would be a month to month contract for R700 per month that I choose to use the service. We agreed that I would get free installation and would only have to pay when I decide to activate the service.

After 2 weeks of changing dates and times for my installation, people arrived at my house to do the installation on Saturday 9 March 2019. I was then advised that I would need to pay additional money (around R490 per hour and it was estimated that it would take about 2-3 hours to complete) because my driveway is longer than what they are allowed to do for free. I then proceeded to call Vodacom fibre call center and was sent from sales to technical support with neither able to assist me. The gentleman from technical support suggested that he will send a message to admin to contact me and assist with resolving this matter as the sales agent was sitting in my house and was aware of my long driveway when we agreed to free installation.

I’m deeply disappointed by this as no one has contacted me since to help resolve this situation and I was eager to have fibre installed but feel that paying for installation when I was promised free installation is not a show of good faith on Vodacom’s behalf. It’s important to me that any contractual agreement I have should be based on good faith but this doesn’t seem to be the case.

I hope this can still be resolved in an amicable manner.