1 reviews | Active since Oct 2014

15 Sept 2016, 11:02

Free Gifts NEVER RECEIVED

<p>11/03/16 I upgraded 2 x contracts and received the new Samsung S7 that day. We received our 2 x Virtual Glasses through the post as promised but on signing the new contracts we were offered 2 x hand free chargers or 2 x small speakers. We have been phoning The Glen 4U constantly as well as popping in only to be told they are ALWAYS out of stock. Various assistants promise to phone me once they receive the gifts but I have NEVER received a call at all. The last person "Jaime" said that his manager will contact me - this was about a month ago.... still waiting. I have subsequently written to Customer Care at Vodacom on the 19th August and Tamella Gxothiwe's response was that "Yona" from the store will do the follow up and contact me.....STILL WAITING....I find your service to your customers shocking!!!!!!!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2016, 11:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team