MR
Michelle R
1 reviews | Active since Jun 2013
12 Aug 2020, 11:05
FREE GIFT?
Almost a year ago I disputed charges to our Vodacom Contract. Nothing changed and they are still charging me for a "FREE GIFT". I decided to subtract the amount from our account. Now they keep phoning for the short payment. I have spoken to numerous consultants and they all state they will follow up and get back to us. We even completed the requested forms and sent them to the ***** department and still nothing. Please can someone from Vodacom sort this out?
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Vodacom's replyOfficial
12 Aug 2020, 13:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Aug 2020, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team