"Free" E-Mail service unsubscribed after upgrade - 1 second to cancel the service 6 days en-counting to re-activate.

<p>How many time do you kick a dog before it bites you? I have been a Vodacom subscriber since inception. There had barely been any tower in the country, but I stuck with them. However every two years when it is time for upgrade, some issue crops up and it blows up and nothing is done. If it is not incorrect fees, then it is settings or something. My previous 2 year contract I was so fed-up with Vodacom that I insisted on a downgrade. I kept an old handset and took a cheap contract.</p> <p> </p> <p>I was hoping now after two years that they may have redeemed themselves and their reputation will be better.... how wrong was I!</p> <p> </p> <p>My new contract was due to migrate 01 Dec. At 13 min past midnight on 01 Dec I received an SMS that my FREE Vodamail account was cancelled. I was concerned since I had been using the e-mail since time immemorial. I actually paid for the premium package on my old contract. Knowing this, I presumed that the lady at the Vodacom Shop where I took out my contract did not activate some of my old services. She did not even ask or offer any of the VAS. So I thought it would be a quick call to customer service and I'll add the R29 per month to my account and thet flip the same switch that unsubscibed me...</p> <p> </p> <p>It is now day 6 and many hours waiting for 111 to answer and transfer after transfer and promise after promise to call me back to give me a status update. </p> <p> </p> <p>What if I were to lose R100 000 per day due to my mail service not working? What if Vodacom were to lose R500 due to non-payment of my contract fee? Will they feel OK if I tell them the call is logged and I am attending to it. I will give them a call. And never do so.</p> <p> </p> <p>The sad thing is that the response I will get to this post will be yet another "automated" response to say that a consultant will call me. I am unfortunately stuck with this for now.</p> <p> </p> <p>Our company recently migrated from MTN coorporate contract to Vodacom business. A multimillion rand business deal. What a pity! At least with MTN I had coverage (4G to H+) everywhere I went. With Vodacom, I pray for signal in my house.</p> <p> </p> <p>Even my bad ratings after every call did not prompt response. </p> <p> </p> <p> </p> <p> </p> <p> </p>