1 reviews | Active since Dec 2013
<p>I selected the free data for music to be streamed via Joox on friday. I had R30 airtime and 17mb of my own data as available balances. I received an sms and regarding the Joox data and followed the link. I kept checking airtime and data balance, eventually these were depleted, but the Joox data was not getting decreased. I called Vodacom on friday, was told I'd receive an sms and that a tech person from their data dept would call me. None of that has happened. I'd like my R30 airtime refunded and my data refunded. Secondly, I love Vodacom and have been a loyal customer and I'd like to suggest that when you dish out this data, make it VERY clear to customers what needs to be done to access these things because my sister tried it and had the same problem as mine.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Sibahle,
Feedback has been provided.
Regards,
Cassandra
Best regards,
Dear Sibahle,
Feedback has been provided.
Regards,
Cassandra
Best regards,
Thank you Cassandra, I just read your sms
Thank you Cassandra, I just read your sms
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