1 reviews | Active since Dec 2016
Free DATA for 7 months. NOT PAYING for it!!!!!!!!!
<p>I upgraded my contract in May 2016. Added to my contract was a free month's 10GB worth of data, the guy who helped me in the Vodacom store in The Glen said he was not entirely sure if I will receive the 10GB data only for 1 month or for 3 months. It is now the 1st of December 2016 and I am still getting my free 10GB data per month??? However, in October 2016 I did not receive 10GB data... I have phoned in numerous times (every month on the 1st, when I received the 10GB data to be exact, I was even on the phone with your "HIGHLY QUALIFIED" RUDE customer care this morning for 42 minutes at 08:03).</p> <p>Please see two of the reference numbers below:</p> <p>Service request no.1- ********** 3886service</p> <p>Ref: ********** 50</p> <p>One of the lady's I spoke to in the beginning of Nov 2016 ensured me that I will be getting a phone call from Vodacom within the next 2 weeks of making the phone call, but I am STILL waiting for a response, I had to PHONE VODACOM this morning ONCE AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>I am ensuring you that I WILL NOT BE PAYING for this or get back dated for the 10GB Data which I have received every month.</p> <p>This is Vodacom's mistake, and I will DEFINITELY NOT be paying for it, please see to it that this gets corrected.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
