MV
Melani V

1 reviews | Active since Dec 2016

01 Dec 2016, 09:08

Free DATA for 7 months. NOT PAYING for it!!!!!!!!!

<p>I upgraded my contract in May 2016. Added to my contract was a free month's 10GB worth of data, the guy who helped me in the Vodacom store in The Glen said he was not entirely sure if I will receive the 10GB data only for 1 month or for 3 months. It is now the 1st of December 2016 and I am still getting my free 10GB data per month??? However, in October 2016 I did not receive 10GB data... I have phoned in numerous times (every month on the 1st, when I received the 10GB data to be exact, I was even on the phone with your "HIGHLY QUALIFIED" RUDE customer care this morning for 42 minutes at 08:03).</p> <p>Please see two of the reference numbers below:</p> <p>Service request no.1- ********** 3886service</p> <p>Ref: ********** 50</p> <p>One of the lady's I spoke to in the beginning of Nov 2016 ensured me that I will be getting a phone call from Vodacom within the next 2 weeks of making the phone call, but I am STILL waiting for a response, I had to PHONE VODACOM this morning ONCE AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>I am ensuring you that I WILL NOT BE PAYING for this or get back dated for the 10GB Data which I have received every month.</p> <p>This is Vodacom's mistake, and I will DEFINITELY NOT be paying for it, please see to it that this gets corrected.</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team