"Free" contract. Now billed after upgrade

Item: Vodacom
Rating: 1
Author: Hannes S

got a promo contract with previous contract, once i upgraded, i was charged for this. Spoke to someone (that i gave all the details on tobi) never got any feedback. Can someone get back to me and get this refunded to my account? Quick to bill but the service is really terrible

Helpful (0)

Replies (1)

Vodacom's replyOfficial

26 Aug 2020, 07:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Aug 2020, 07:14

Official