KM
Kabelo M
1 reviews | Active since May 2019
11 Jun 2025, 07:53
Free airtime when recharging
I am writing this to raise my concern regarding the free airtime that you received when recharging. This information is misleading customers because it's not actually free as they say. If you switch on ur mobile data, the free airtime is prioritize before your mobile data can be used. That's the explanation I got from vodacom customer Care.Why use airtime instead of mobile data for internet connections.
I have my phone setup not to use airtime for data and yet the opposite happened.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
11 Jun 2025, 12:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jun 2025, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
