1 reviews | Active since Dec 2016

19 Dec 2016, 20:02

free airtime **** with when purchasing phones

<p>On the 26/11/2016 i bought a Lumnia435 that was on the blackfriday special. The purchase was made at clicks waterfront. The sales person told me that when you buy this you get R300 free airtime from vodacom. As also advertised. The Monday the 29/11/2016, i phoned the vodacom call centre. They told me i first need to load the sim with R12 airtime and call in again. I did just that. Then i called back a few days later. Just to tell me i need to load a R30 airtime. I loaded it today the 19/12/2016 and phoned in again today just to hear that this product that i have purchased does not qualify for this . They said i need to contact clicks where i bought the phoned. But why not inform me of this when i called the very first time. Why let me waste money on aurtime. I have always used vodacom but this time round i really ****ed off</p>

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Replies (1)
Vodacom
Vodacom's reply20 Dec 2016, 06:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team