1 reviews | Active since Feb 2017

14 Feb 2017, 16:32

Free accessory taken back afterwards

<p>Went into the Kenilworth center to renew my contract. Decided on the LG V20 due to spec and was then told I get a free 360 Cam. I received the camera, paid for the deal, signed the contract and went home. This was Sunday. Tuesday afternoon I get a call that this has been a mistake and that I must now return the device which I was under the impression was part of the package due to a mistake Vodacom made.</p> <p>I don't come from the area and have a very busy two weeks ahead of me including going away. I'm very disappointed. I know it's a free item do I didn't pay for it, but I'm sure you can understand how it feels. I'd already started playing with it and was very much enjoying the device. Further more I must make a plan to return the device because of their mistake at the worst time cause I won't be in cape town due to family obligations.</p> <p>Unhappy with this. I find it unfair that the customer must fix the sales persons mistake.</p>

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team