LM
Lesedi M

1 reviews | Active since Apr 2017

04 Apr 2017, 16:20

Free 30G data for 3months

<p>I upgraded my phone contract at Vodaworld in February. Part of this contract was to receive 30G free data over first 3 months allocated as 10G per month. </p> <p>The first 10G free data was never allocated I kept calling customer care and upgrade where I was told it will be done in 7 working days, wish never happened. </p> <p>This month (April) the data is still not allocated to me. I called again upgrade and customer care they told me about the 7 days waiting period for allocation. Today I just decided to come here at Vodaworld customer center (waiting time 1h30mins). I'm typing this review sitting waiting to be serviced here at Vodaworld customer care. </p>

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2017, 07:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team