1 reviews | Active since Aug 2015
Fraught on my account
I received sms with amount to be deducted from my debit-order much higher than usual. After phoning the call centre (Reference ***) I was informed that it was subscription to a company Opera telecom for 2 products Xcon and Ponsta that loaded my vodacom account daily with a fee that caused this?? I told the call centre person I have not subscribed to those companies, and that I did not give Vodacom permission to load this money on my vodacom contract. I was told I must contact this company (Opera telecom) and I must ask them to give proof of activating the subscription. Opera Telecom will have to pay my money back if they can not proof my subscription to them. I did this, the person answering the phone said she can not help me, the company is overseas and I can only email them??? What is worse, Vodacom ask me if they can cancel these subscriptions? Vodacom did this over the phone This indicates they are aware of this **** company, and have links to them. I feel Vodacom is responsible, they can not allow other companies to subscribe on my vodacom contract without my permission. I tried to contact Vodacoms legal department on nr ***, but could not reach them.
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
