Fraught by Vodacom,

End of March I went and visit Vodacom Kolonade, to down grade my upgrade, wanted to go for cheaper option. As discussed , we must visit the other shop in Kolonade to do change. We visited them, and on the system they changed our contract to R280 (more or less) Came month end of APril, we were billed again for R1200. We visited again, and was told that we upgraded to a more expensive contract (R100) more per month by phone. WHich we didn't . W logged a call investigation no 11180, regards Mondo team. on 20 May we visited again the store, and complained again, Another call is logged. Till now no one contacted us. This is fraught what is happening here, as the call center said we apporved for upgrade, we never received any calls, nor feedback. I will open a case against Vodacom as no one can prove my conversation with the call that they are saying we upgraded. Why would i upgrade and never receive a phone. i can not afford to pay R1200 per month , thats why i visited to downgradde