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rR
richardo R

1 reviews | Active since Apr 2016

10 Feb 2019, 03:27

fraugelent activities on my account

Well for hr past few months people from a 079 ending 1366 keeps phoning in asking questionsON MY ACCOUNT RB ROCCON according to me and the consumer councel that is breatch of contrct, they also lett hem hoe many lines i have and the amount due this happed etween 9 and about 1 I want answers regarding tha my account is being discussed with a not account holder

Other wise cancel all my current contract free of charge

you created an huge family fewed

I not I would like vodacom to cancel all contracts due to *****

from you side?????????????????????? ********** 645

0
Replies (5)
Vodacom
Vodacom's reply10 Feb 2019, 12:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom
Vodacom's reply13 Feb 2019, 12:06
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.  Regards  Consumer Website Team 
rR
richardo R's update19 Feb 2019, 08:36
Reviewer Update
GIVING OUT MY ACCOUNT INFORMATION AT BRANCHES TO OTHER PEOPLE Good day I have a few contracts with you. two of your branches is giving out my account information, Mookgophong and Modimolle. mookgophong branch even told someone i am in arrears with the amount that needs to be deducted on 1st of March? This is breach of privacy and contract. They give out this type of information without even contacting me and asking if they can give this information to this person? This situation caused one big family fight because when I phone vodacom they give me one answer and when the person using the number phones vodacom they give them another answer? This is against the law to give my account information to anyone without power of attorney or my knowledge?? Why is this being done?? I want answers or i will be contacting the media and i will put it on social media i have been complaining regarding this number since last year, airtime that is missing and data that is used there is so many things. how can i trust a company that tells other people that I am in arrears and this is my balance and that type of information? they are suppose to verify me? Please contact me ASAP
rR
richardo R's update21 Feb 2019, 11:38
Reviewer Update
STILL NOTHING
rR
richardo R's update28 May 2019, 14:46
Reviewer Update
Still Nothing????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

Its been months...............................................................................

Hello can someone please get back to me regarding this????????????????????????????????