**********/**** calls

I received a call on Tuesday 2018/09/04 from a number that Truecaller indicated to be Vodacom. I did not want to speak to telemarketers and ignored the call. This person was, however, very persistent and called another 4 times that day, all of which I did not answer. The following numbers were used: ********** ********** 556 ********** 557400

The next day, I ignored the first call and was so annoyed by the second call, that I answered. The lady that was supposedly from Vodacom sold me a contract for a free Huawei router and 5 gig data for R199 per month. Everything seemed legit, I spoke to a supervisor who confirmed the transaction and terms and conditions were explained to me. I gave the delivery address and I was told that I would receive an email with the necessary details. I have done transactions like this in the past and did not think anything strange about the call.

During the call, the lady mentioned that I qualify for this deal because I own an iPhone. I do not own an iPhone, but she said it's not a problem and we can still continue with the transaction. I also did not receive an email and decided that I would call the next day to follow up.

The next day, 2018/09/06, I received a call from one of the above-mentioned numbers and the lady said that she is busy with a Vodacom investigation and that I need to confirm my secret code. I told her that I do not have a secret code and she then proceeded to confirm my delivery address. She said: "Please confirm your delivery address" and after I confirmed it she asked said: "So this is the address where it will be delivered right?" I thought this was a strange question as I just confirmed just that.

I felt uneasy about the whole situation and phoned customer care. The call center agent placed a flag on my account to prevent someone from opening new contracts on my account. She informed me that there is no sign of the new 5gig contract on my account and that the last movement was in 2017 when I upgraded my phone.

I went to my nearest Vodacom shop this afternoon and the confirmed what Customer care told me.

I still feel uneasy about the whole situation and would appreciate it if you could look into all of this.