**********/omitting information during upgrade.

Vodacom sent SMS'es to indicate that my wife's phone is due for an upgrade. With her terminal cancer diagnoses we agreed that it will be good to get a cellphone with a bigger screen since she spends a lot of time resting in bed. This was around 18 Dec 2020. I was surprised with the Jan 2021 account still billing me for the old handset - thus double billing. Vodacom explained that the contract upgrade was only due 29 Dec 2020, therefor they also billed the old handset. They omitted this information during the upgrade. Today, the Feb 2021 invoice also shows the old handset being billed - but Vodacom informed me that they will be billing until end of May 2021 for both handsets. I am appalled that during a world wide COVID19 pandemic Vodacom omits information like the double billing just to hook the next sale no matter the method. And then to say 'Someone should have told you about it, sorry but that is the contract and we cannot help you, you have to pay double.' This is the most evil thing to do. Total lack of integrity. :(