**********ly upgraded my contract

weak security: **********ly upgraded my account

i'm really furious and disappointed by vodacom. in 2014 i took a 24 month data contract which i pay 75 every month. When my contract expired in 2016 i decided not to upgrade but rather continue with the existing contract on month to month. however i kept receiving SMS' that i'm due for upgrade, which i choose to ignored because i wasn't intending to upgraded.

To my surprise on 30 April 2018 an amount of R822.00 was debited from my account. i immediately called my banker to reverse that debit order as i know nothing about. 8 days later i receive a call from vodacom informing me that my account is in arrears, there i was taken aback wondering what does that mean because R75 was debit, so i decided to drive to the Mooirivier Mall in Potchefstroom to get clarity, only to find out that there is ***** done on my account, someone upgraded my contract and took Samsung S9 plus without my consent.

i had the shock of my life when the agent tell me that and confirm to me that the signature on my ID is not the same as the one on the upgraded contract, i kept wondering how can such a big network have such weak measures in place to detect *****? i mean who will know that i'm due for upgrade except the employees of the company? now i have to be the one inconvenienced running around doing affidavit. the company that i entrusted with my information, exposed me to ***** ****s. so its like a crime to have a good credit record , because your account is pron to *****. This whole fiasco is ruining my credit record because pending their forensic investigation the debit order keeps running and i keep reversing, and i'll be listed as a bad payer over something i know nothing about. this is not fair and unacceptable. Vodacom keeps claiming to be the best network but they are the worsed security compared to their competitor. i