**********ly upgraded my cellphone package
<p>My cellphone and data package was **********ly upgraded on the 8/6/2017 by a dealership with telephone number ********** 779 and dealer name 23415. I have reported the ********** activity to Vodacom and open a case at the police station CAS 10/7/2017. I also contacted the dealership and inform them on the 1/7/2017, they told me that there was clear differences in my ID I have submitted on the 1/7/2017 and the ID used on the 8/6/2017 to upgrade my contract (spelling errors), but they continued to change my packages without my permission. My cellphone account raised from a normal R3000/month to R4800/Month, which I cannot afford. Up until today 9/7/2017 Vodacom has not contacted me neither have they corrected my packages to the status it was before the 8/6/2017 when the ********** activity happened. Will you please assist me with this Hellopeter?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
