1 reviews | Active since Jul 2017

09 Jul 2017, 01:00

**********ly upgraded my cellphone package

<p>My cellphone and data package was **********ly upgraded on the 8/6/2017 by a dealership with telephone number ********** 779 and dealer name 23415. I have reported the ********** activity to Vodacom and open a case at the police station CAS 10/7/2017. I also contacted the dealership and inform them on the 1/7/2017, they told me that there was clear differences in my ID I have submitted on the 1/7/2017 and the ID used on the 8/6/2017 to upgrade my contract (spelling errors), but they continued to change my packages without my permission. My cellphone account raised from a normal R3000/month to R4800/Month, which I cannot afford. Up until today 9/7/2017 Vodacom has not contacted me neither have they corrected my packages to the status it was before the 8/6/2017 when the ********** activity happened. Will you please assist me with this Hellopeter?</p>

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Replies (1)
Vodacom
Vodacom's reply09 Jul 2017, 06:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team