**********ly Upgraded

***********ly Migrated/Upgraded

I took out a cellphone contract with Vodacom on the 08 of August 2020 at Trade route mall, the agreement was for a 24months contract but to my surprise they telling me it’s a 36months contract which wasn’t the agreement. When I go to the store I was told the contract has expired but the cancellation department is saying a different story when I asked why am I still being debited if my contract is due. Please get your house in order before i report the matter to the Ombudsman since clearly someone is not doing their job there. I even went to the Vodacom store in Jabulani they said on their system its showing as 24months so why is the cancellation department refusing to cancel the contract? I spoke to 3 consultants from your customer service department they all promised to escalate this issue and send me an email with my reference number to date I haven’t received anything from you guys. I am sick and tired of being sent from pillar to post.