TF
Tanya Fouché

1 reviews | Active since Apr 2017

13 Dec 2022, 15:42

**********ly renewing contracts

I've been trying to cancel my contract for months and was told I cannot cancel the contract until the 2 years have passed. Thus, I contacted Vodacom again this month as the time to cancel has finally arrived just to be told again I cannot cancel and that my contract was extended to 2024. By whom? Nobody contacted me relating to this, when you KNEW I wanted to cancel. I was not informed in writing that the contract would be extended if not cancelled by a certain date, therefore you had no right to renew this contract automatically. Moreover, per standard procedure, if a 2 year contract rolls over past 2 years it goes onto a prepaid month-to-month contract automatically. Meaning I am still lawfully able to cancel the contract with a 1 month notice period. Therefore you CANNOT deny my cancellation of this contract. I need someone who knows what they are doing to call me as everyone I speak to when I phone you tells me nonsense, all on a bandwagon to help Vodacom ***** money from me for another 2 years. Disgraceful.

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Replies (3)
Vodacom
Vodacom's reply14 Dec 2022, 08:11
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 Dec 2022, 10:44
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our retentions team for further assistance. Kindly allow our team to investigate and provide feedback.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply19 Dec 2022, 10:12
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,