1 reviews | Active since Mar 2009
**********ly put on contract
2 months ago I got a call form a Vodacom agent as my contract had expired. He offered me a data deal, 10G for R70 and I gladly took it. A month later I got debited for over R200 and then in November again the same amount. I queried this as was told I was on a 5G R220 contact and not the one I initially signed up for.
I called the contact center 2 days ago to lodge a complaint and investigation as the calls should be recorded. I am still waiting for their phone call which I was told would take 24hours.
This is ***** and should be dealt with severely Vodacom not taken lightly. Very poor service from Vodacom as they should have picked this up with their internal systems.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team confirm that they have made contact with you and confirm the upgrade processed and confirm the extra cost on your invoice is the Insurance .
We apologize for the inconvenience and the service experienced.
Regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team confirm that they have made contact with you and confirm the upgrade processed and confirm the extra cost on your invoice is the Insurance .
We apologize for the inconvenience and the service experienced.
Regards,
Best regards,