**********ly opted out cell on contract to MTN

A phone on my contract have been **********ly opted out to MTN without my consent. Since the 28 October I have done more than 20 calls to the call centre, spoke to numerous support people, team leaders with promises that they will call me back. In the mean time the phone was hacked and bank details intercepted on the phone. Money has been withdrawn out of a bank account. I am holding Vodacom responsible for this. <br> This is now a week later, the phone is not working, however I still need to pay for the contract. I have been to a store and they tell me that I still have to go through the call centre. Spoke to Lorrain Snjgwenwa and Emannual, Ramavhale team leaders, call centre agents and the list goes on. No one is able to assist or give me feedback on the progress or anything. Just ridiculous taking into account that this is ***** and it is continuing and nobody taking it serious and thinking that it can happen to other customers.