**********ly opened cellphone contract not taken seriously by vodacom

Poor and disgusting service with no feedback. ********** vodacom contract opened using my details at Vodacom. I have reported this matter on the 3rd and again on the 4th as they claim nothing was received. Till date there has not been any feedback,contact center is useless and somehow it appears to be barred from contacting their ***** division to escalate the matter on behalf of me as a *** ,specimen signature as well as copy of ID has been sent as requested by vodacom. No one is assisting and no feedback is been given. The contact center obviously can not identify me as I do not have the number,it’s *****.

Seems like ***** is a joke at vodacom,no sense of urgency to assist me as the client. How was income, proof of employment as well as proof of address done to open the contract? Ironically I have a business contract with Vodafone through my employer,they could have easily checked my correct details before opening a ********** contract using my details. How I picked up the ***** was through 2 debit orders that went off on my account and reversed them. Please sort your mess as this is having a negative impact on my ITC.