**********ly manipulating account

Good day Vodacom, I recently phoned in to prematurely settle my account. The retention consultant named Mondli then went and worked out a package to keep me as a client. The amount, excl. my handset was supposed to be about R240 pm. This month I see I was upgraded to a more expensive package (R420) excluding a 10Gig promo which was also loaded(R599). I did not request this, thus it is tantamount to *****, something I am sure the ombudsman and CPA would like to hear about.