**********ly Debited & shoved from pillar to post in trying to resolve matter!!!!

<p>I have not been a Vodacom customer for 10 months as I bought out my contract and ported my cellphone number last year November.</p> <p>I was debited random amounts last month and this month by Vodacom. After days of back and forth over the phone and chat... it was discovered that there were two unknown numbers that have been faurdulently opened up on my name. Apparently the one number even dates back to 2015 (if this is the case... why am I only getting debited now?... I think this is very suspicious... how can Vodacom allow contracts to be opened up on my name without notifying me - you have all my contact details!)</p> <p>I was then told to email an affidavit, signature examples and copy of my ID ********** <p>- I did as instructed... and 7 days later I have still not received acknowlegement?!</p> <p>After me spending hours trying to follow up and getting sent from department to department, I was then told that the email should have been sent to ********** (I have now done forwarded the email to this address... and still haven't heard anything) </p> <p>Get your service process correct and train your customer care to understand the correct procedures!</p> <p>I am infuriated by Vodacom's lack of service!!! I should not be running around following up... Vodacom should ensure that they treat legal matters urgently and effectively.</p> <p>Vodacom is very quick to wrongly debit my account without my concent but, slow to refund or own up to their fault!</p> <p>By far the worst service I have ever received from any company!</p>