NJ
Nonjabulo J

1 reviews | Active since Nov 2013

22 Jul 2022, 15:00

**********ly blacklisting for contract I never took

Being blacklisted for a cellphone contract I never took and only found out when I app**** for a cellphone contract. I received this sms today: Your ITC Ref number is ***3 for Blacklisting order on MSISDN ***. In 2014/15 I was receiving statements of the cellphone contract. I called vodacom and I told them I didn't take any contract. I even sent an affidavit. I even asked them to send me the documents regarding this contract that I submitted, they refused. The guy thay I was talking with even refused tp give the number i supposedly took with them. If they blacklist me they'll pay to fix my name. I'm not going to fall victim of your weak control environment and system.

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2022, 11:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team