**********ly billed and no help

Afternoon Vodacom

Please assist with my duplicate billing issue that I have long trying to get assistance with. I requested for fibre relocation from 13 Shawn Crescent to 15 Shawn Crescent as attached (first and second attachment). The fibre was relocated and I was happy, but only now to notice that I have been billed twice in November and December 2020 please see attached (third Attachment).

I then called in on the 4th of January 2021 to request for this to be rectified and requested that the money due to me should be paid back to my BANK ACCOUNT and I was then given SR***. On the 5th January 2021 I woke and noticed that my account had a debit order that went off for R1905, I was very distressed about this situation and ever since I have been calling trying to be assisted but I am just being put in a brief hold until the call cuts off.

The situation I am finding myself in is very detrimental and unfair towards me certainly not reflecting professionalism as the SR is still unassigned.

I am currently now viewing my statement and it is not what I signed for. May I be immediately assisted on this regard because none of this is my fault but now I am directly affected and not getting any assistance. I need the November and December duplicate billing to be refunded to my account and also the debit order that went off on the 4th immediately.

Please Assist

Thabo.

---------- Forwarded message ---------- From: Thabo Moeketsi <***> To: <***> Cc: Bcc: Date: Thu, 27 Aug 2020 15:14:10 +0200 Subject: RE: Relocation Form Hi Vodacom

Please assist with relocation of the line attached.

R

Thabo Moeketsi

From: *** [mailto:***] Sent: Thursday, 27 August 2020 14:15 To: *** Subject: Relocation Form

Hi Thabo

Please find the relocation form attached. Please complete it and send it back to us.

Regards

Brandon

"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

---------- Forwarded message ---------- From: <***> To: <***> Cc: Bcc: Date: Thu, 3 Sep 2020 11:46:35 +0200 Subject: Vodacom: Vodacom: Service request SR*** update

Vodacom: Service request SR*** update SR Number SR*** Abstract RE: Relocation Form Opened 27-08-2020 3:15:12 PM

Dear Mr. Moeketsi

The status of your Vodacom Fibre service request has been updated:

Reference Number:

SR***

Customer:

THABO MOEKETSI

Site:

PORT ELIZABETH (ZE2***7)

Service Request Status:

Open

Service Request Opened on:

27/08/2020 15:15:12

Service Request Summary:

RE: Relocation Form

Update by :

If you need any assistance, please phone customer care on ***, anytime of the day. Please have your reference number ready.

© 2019 Vodacom (Pty) Ltd. Registered in South Africa | Contact us To manage your contact details click on: Contact Self-Service This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link http://www.vodacom.co.za/vodacom/terms/terms-and-conditions Service Request,2-DN2QNCK,VSFA NCIS Fibre eMail Response - SR Update

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