ZM
Zimasa M

1 reviews | Active since May 2020

22 Jan 2021, 18:25

**********ly Billed and Ignored

@Vodacom

@Vodacom Billing department. I have a crisis with your team for Fiber, my Lawyer's have intervene. We have been **********ly billed, I chose the word **********ly because when we brought it to your attention we have been getting a run around.

The last communication we had from you was that the case was assigned to Warren at your Billing department and Warren has done nothing with that. Everytime we call, we being put on hold and after that your Agent's drop a call. No further steps have been taken by Vodacom regarding our hard earned money for my Kid's in this very challenging period throughout the World and I get to be treated like I do not matter. I have taken further steps and it really shouldn't have been that hard. I work for Amazon and we have never treated Customer's like you Vodacom, we make sure customer's comes first and all their cries are attended to.

This is not the first time I have a very evil expirience with you. Last June your Fiber came to fix a fiber of a White neighbour in our Estate and they compromised my line, I could not work for 3 week's and that nearly cost my job and I have to write on Hello Peter and threaten with Lawyer's, well this time it's not a threat because I see in this world a Black Woman will always suffer in a hands of a White man because you see worthless people.

How can you have us billed so wrongly and when we see that you repeating the act and not follow up seeing that I am Black and I sure damn need that money? I will not rest until I get what is due to me that I promise you, I fear no Big company, I fear nothing because I work hard for that money and it belongs to me. I shall not be Abused and oppressed by you, I am not my Ancestors and the spirit I have carries their tears and pain. I want my money and I will get it.

0
Replies (1)
Vodacom
Vodacom's reply23 Jan 2021, 11:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team