iT
ilse T

1 reviews | Active since May 2013

16 Mar 2015, 19:40

**********ly being charged

I cancelled my contract effective end of December, with my last payment to be end of January. In february I received an invoice of 715, I called in and the lady said it was an error I wouldnt be debitted. Low and behold I was debitted, I called several times, no one wanted to assit eventually I was told that I should fax my bank statement as it is a mistake and I will get refunded. I am still waiting for my refund. So I called again and was asked to fax again, not only that but I was told my debit order is still active (but im now prepaid) so the consultant cancelled it. To my surprise I received another invoice and called in again. My debit order is still active!!!! The consultant said he would cancel it but I doubt this would be done because vodacom probably needs to ***** my money. So im still waiting for my refund of money charged at the end of Februaru for a contract I never used and I am just waiting for the ********** debit order to be deducted now in march and I will take legal action. The sad thing is I am not the only one who is a victim of this pathetic ****. How many innocents are you *****ing from??

0
Replies (1)
Vodacom
Vodacom's reply17 Mar 2015, 10:45
Official
Hello ilse.theron,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites