1 reviews | Active since May 2013
**********ly being charged
I cancelled my contract effective end of December, with my last payment to be end of January. In february I received an invoice of 715, I called in and the lady said it was an error I wouldnt be debitted. Low and behold I was debitted, I called several times, no one wanted to assit eventually I was told that I should fax my bank statement as it is a mistake and I will get refunded. I am still waiting for my refund. So I called again and was asked to fax again, not only that but I was told my debit order is still active (but im now prepaid) so the consultant cancelled it. To my surprise I received another invoice and called in again. My debit order is still active!!!! The consultant said he would cancel it but I doubt this would be done because vodacom probably needs to ***** my money. So im still waiting for my refund of money charged at the end of Februaru for a contract I never used and I am just waiting for the ********** debit order to be deducted now in march and I will take legal action. The sad thing is I am not the only one who is a victim of this pathetic ****. How many innocents are you *****ing from??
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
