********** WASP & Insurance services on invoice

I have repeatedly phoned Vodacom receiving no help whatsoever. I have finally made contact with someone at the accounts department and I was given a reference code. I would appreciate your help immensely. I cancelled the insurance on my handset in April/May 2017 as I went onto a RED contract and I was told it’s included in my package. I was informed that I won’t be billed in future. Since then 2 insurances per month have popped up on my account. One month I was billed for 3. I also cancelled my sms bundle as I get unlimted sms’s on the RED subscription, which was only removed in September. In addition to the added insurance, I am also billed for Vodafone Live (which I believe is a FREE service). I didn’t subscribe to it and I have never made use of this service, nor do I understand what it’s for as CONTENT SERVICES have also been included with it which is costing me hundreds of Rands every month! I have never subscribed to anything involving these kind of deductions. Just looking at my invoices over the past 5 months Vodacom owes me over R3800 which doesn’t even include the hundreds of Rands in VAT I had to pay in addition to these services which I’ve never approved or used. I have queried this and requested updated invoices so that I can make payments. To date nothing has been done regarding this issue. I am now withholding my payment for September & October as I refuse to pay one more month for these services and was subsequently disconnected. Please look into this for me as I don’t know what to do anymore.

This is the response I recieved: ---------------- Your number is subscribed to the following Vodafone live subscriptions Harvest Frenzy and airG Gold. These subscriptions is not free. See the attached invoice. To cancel this services you may go to live.vodacom.co.za on your phone's browser, select menu, scroll to Account at the the bottom, select my subscriptions and manage/cancel your subscriptions there. Your number is also subscribe to content services with MT Digital (Mobiteacher) and Opera Telecom ( Androidp). To cancel these subscription you may sms "Stop all" to 30333 or to 31050. Please note that Vodacom only acts as a billing agent, we are not able to restrict or block your number from subscribing to any 3rd party services as the onus lies with the user of the sim card. Any queries you might have, like a refund request can be sent to a WASP representative via the "contact us" link http://waspa.org.za/contact/ or by contacting the providers directly. See this link for more information https://waspa.org.za/members/list/ Please contact our Insurance team to investigate your query of the insurance charges. Cellsure can be contacted on ********** free from a Vodacom simcard Mon-Fri 8am-6pm and Sat 9am-6pm or via email on ********** --------------------

I find it totally unacceptable that Vodacom acts as a billing agent for ********** businesses like these. I did my homework on the weekend with regards to these subscription services and it seems like thousands of people have similar issues. If you don’t opt out on the first sms these ****** send you, then you are automatically subscribed to their services.

All of this only started once I got my new RED subscription from Vodacom.

This is blatant ***** and downright thievery. Now I have to spend more time trying to chat to each and every one of these companies to get a refund, and I will STILL have to pay 2x overinflated invoices, which is an additional R1700.

This is unacceptable and totally unfair. Vodacom is the billing agent and it should be Vodacom that sorts this out!