DP
Des P
1 reviews | Active since Dec 2009
31 Aug 2019, 16:31
********** WASP deductions
My number (which is used by my elderly mum) has been **********ly signed up and daily deductions have been made from the number for WASP services which we never signed up for. The phone is not even a smart phone. I only found out when I noticed her airtime disappearing despite her not using the phone.
I want Vodacom to refund all the deductions taken from the airtime. We never signed up for this. This is ***** and Vodacom must take action against the company doing this.
Helpful (0)
Replies (10)0
Replies (10)DP
Des P's updateReviewer Update
31 Aug 2019, 16:38The company which is **********ly making the daily deductions is ExploreApp
DP
Des P's update31 Aug 2019, 16:38
Reviewer Update
The company which is **********ly making the daily deductions is ExploreApp
DP
Des P's updateReviewer Update
01 Sept 2019, 10:01I unsubsribed last night and this morning there is still a R1 deduction from the account. Something needs to be done about these ********** ExploreApp!
DP
Des P's update01 Sept 2019, 10:01
Reviewer Update
I unsubsribed last night and this morning there is still a R1 deduction from the account. Something needs to be done about these ********** ExploreApp!
Vodacom's replyOfficial
01 Sept 2019, 11:14 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Sept 2019, 11:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
DP
Des P's updateReviewer Update
03 Sept 2019, 15:19Despite unsubscribing from the **********ly subscribed service, airtime is still being deducted from my account. I am not sure if ExploreApp or Vodacom are the **********. Still not no help from Vodacom. Unable to speak to a live person on Customer Service !
DP
Des P's update03 Sept 2019, 15:19
Reviewer Update
Despite unsubscribing from the **********ly subscribed service, airtime is still being deducted from my account. I am not sure if ExploreApp or Vodacom are the **********. Still not no help from Vodacom. Unable to speak to a live person on Customer Service !
DP
Des P's updateReviewer Update
03 Sept 2019, 15:39Vodacom wants to offer me R5 as a token of goodwill ! Ridiculous. They say "Holy One" is deducting the money and they cannot control it or stop it! The call centre is so noisy it seems as if the agent is calling from a public restaurant! Keeps saying cannot hear which is obvious if there is so much noise in the call centre!
Vodacom is enabling **********! This is unaccepable that you cannot stop these ********** deductions!
Vodacom is enabling **********! This is unaccepable that you cannot stop these ********** deductions!
DP
Des P's update03 Sept 2019, 15:39
Reviewer Update
Vodacom wants to offer me R5 as a token of goodwill ! Ridiculous. They say "Holy One" is deducting the money and they cannot control it or stop it! The call centre is so noisy it seems as if the agent is calling from a public restaurant! Keeps saying cannot hear which is obvious if there is so much noise in the call centre!
Vodacom is enabling **********! This is unaccepable that you cannot stop these ********** deductions!
Vodacom is enabling **********! This is unaccepable that you cannot stop these ********** deductions!
Vodacom's replyOfficial
04 Sept 2019, 08:34Good day Des
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Vodacom's reply04 Sept 2019, 08:34
Official
Good day Des
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
DP
Des P's updateReviewer Update
04 Sept 2019, 08:48Please contact me on ***
The affected number ***) is used by mum who will not be able to answer your questions on the issue. I need Vodacom to investigate and refund all the ********** deductions since it started. I am prepared to open a ******** case against Vodacom for facilitating this ***** against me. I have already contacted the media.
The affected number ***) is used by mum who will not be able to answer your questions on the issue. I need Vodacom to investigate and refund all the ********** deductions since it started. I am prepared to open a ******** case against Vodacom for facilitating this ***** against me. I have already contacted the media.
DP
Des P's update04 Sept 2019, 08:48
Reviewer Update
Please contact me on ***
The affected number ***) is used by mum who will not be able to answer your questions on the issue. I need Vodacom to investigate and refund all the ********** deductions since it started. I am prepared to open a ******** case against Vodacom for facilitating this ***** against me. I have already contacted the media.
The affected number ***) is used by mum who will not be able to answer your questions on the issue. I need Vodacom to investigate and refund all the ********** deductions since it started. I am prepared to open a ******** case against Vodacom for facilitating this ***** against me. I have already contacted the media.
DP
Des P's updateReviewer Update
04 Sept 2019, 13:00Dear Vodacom - I've explained in detail the ********** and ******** deductions to my number which your call centre agent has already told me that Vodacom cannot stop 3rd parties from deducting customers account.
Investigate this ***** and refund the money ****** over several months. I've asked you to contact me on my number and not the number where the ***** took place (which is my elderly mothers number and she will not be able to explain the issue)
Investigate this ***** and refund the money ****** over several months. I've asked you to contact me on my number and not the number where the ***** took place (which is my elderly mothers number and she will not be able to explain the issue)
DP
Des P's update04 Sept 2019, 13:00
Reviewer Update
Dear Vodacom - I've explained in detail the ********** and ******** deductions to my number which your call centre agent has already told me that Vodacom cannot stop 3rd parties from deducting customers account.
Investigate this ***** and refund the money ****** over several months. I've asked you to contact me on my number and not the number where the ***** took place (which is my elderly mothers number and she will not be able to explain the issue)
Investigate this ***** and refund the money ****** over several months. I've asked you to contact me on my number and not the number where the ***** took place (which is my elderly mothers number and she will not be able to explain the issue)
DP
Dear Vodacom - I've explained in detail the ********** and ******** deductions to my number which your call centre agent has already told me that Vodacom cannot stop 3rd parties from deducting customers account.
Investigate this ***** and refund the money ****** over several months. I've asked you to contact me on my number and not the number where the ***** took place (which is my elderly mothers number and she will not be able to explain the issue)
Des P's updateReviewer Update
04 Sept 2019, 13:01Dear Vodacom - I've explained in detail the ********** and ******** deductions to my number which your call centre agent has already told me that Vodacom cannot stop 3rd parties from deducting customers account.
Investigate this ***** and refund the money ****** over several months. I've asked you to contact me on my number and not the number where the ***** took place (which is my elderly mothers number and she will not be able to explain the issue)
DP
Des P's update04 Sept 2019, 13:01
Reviewer Update
Dear Vodacom - I've explained in detail the ********** and ******** deductions to my number which your call centre agent has already told me that Vodacom cannot stop 3rd parties from deducting customers account.
Investigate this ***** and refund the money ****** over several months. I've asked you to contact me on my number and not the number where the ***** took place (which is my elderly mothers number and she will not be able to explain the issue)
DP
Des P's updateReviewer Update
10 Sept 2019, 11:16Vodacom eventually resolved the issue for me and compensated for the ****** money. Thank you to Sonia Anne Livesey - you did great in assisting my elderly mum with this issue.
I only hope Vodacom can stop these ********** once and for all and hold them ********ly liable.
I only hope Vodacom can stop these ********** once and for all and hold them ********ly liable.
DP
Des P's update10 Sept 2019, 11:16
Reviewer Update
Vodacom eventually resolved the issue for me and compensated for the ****** money. Thank you to Sonia Anne Livesey - you did great in assisting my elderly mum with this issue.
I only hope Vodacom can stop these ********** once and for all and hold them ********ly liable.
I only hope Vodacom can stop these ********** once and for all and hold them ********ly liable.