SW
Sandra W

1 reviews | Active since Aug 2020

07 Aug 2020, 09:15

********** Vodacom service

I was called to upgrade my 10 Gig Data to 20 Gig, I was not interested but the lady was very persistent .I then told her that I am not interested and want to install Fibre. She said it was an upgrade. I found out yesterday that it was a new contract and I did not give permission or agreed on a new contract. They pulled wool over my eyes. I do not want this new contract. I am not prepared to pay an additional R261 per month as I did not ask for it . Vodacom must teach their customer service employees to be truthful and not lie to the clients. I have removed their data card and they must collkect it I am not interested to do business with ********** information.

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Replies (1)
Vodacom
Vodacom's reply07 Aug 2020, 11:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team