********** Vodacom Out of Bundle rates bill with inadequate Customer Care to help a Pensioner

My mother, a 63 year old pensioner and loyal Vodacom customer, received 14 smses back to back on Monday 11 February at 11.14am. The first one stated that she had less than 1667MB of Vodacom Data left. Before it was 11.15am a minute later she received an sms stating she'd used R2 695.36 Out of Bundle data. By the time she was able to check her balance at 7pm on the airport, her bill had escalated to R5 700 on a phone she had not been using the entire day.

On arrival back in Johannesburg from Cape Town, she called customer care and all they did is advise her to restrict background data. They then pointed the finger at iPhone stating that it was not a Vodacom issue. They did not:

- address unsubscription from WASPS - the possibility of the ********** adding of a Guest User ( Which my cellphone provider Mtn helped solve for me 2 years ago).

With the new law regarding Out of Bundle rates that comes into effect as of 01 March 2019, this is white collar crime against a Pensioner who has been a loyal customer for decades. We will be screengrab the 14 messages sent in seconds and continue on every social media platform to raise awareness and demand that this bill be s****ped NON-NEGOTIABLE. Failing correspondence by the end of today, Wednesday, 13 February, this will go out on Hello Peter, Facebook commentary open to public, Instagram, Twitter, Linked in, Whatsapp and Telegram.

This, in the month which ENDS ridiculous out of Bundle rates in favour of the customer is suspicious.

Contact her with immediate effect to arrange s****ping of her bill