WS
Werner S

1 reviews | Active since Oct 2013

14 Jul 2020, 10:06

********** Vodacom migration upgrade. Shocking handling of the issue

I was called to by a sales person who told me that the contract I was on was on a old system and they need to migrate me to a new system. They said there would be no cost involved and that I would be moved from a 220 package to a 550 package. No cost involved. I said yes and confirmed again that this would not cost anything more. The lady confirmed. This morning end my bill was almost R400 more. I disputed the issue and paid the bill as to not get behind. I just got a message to say that the issue was resolved. Nobody bothered to resolve the issue. Everything is on a recording. The sales person should be fired for misleading and committing *****. Vodacom should change the migration back if they can't deliver on the promises made and refund me my money. Absolutely disgusting.

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Replies (2)
Vodacom
Vodacom's reply14 Jul 2020, 10:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
WS
Werner S's update20 Jul 2020, 18:00
Reviewer Update
Good day.

There is also an amount of R100.88 deducted invoice SE***. Please explain this as i should not be penalised for the wrongful amount charged.