1 reviews | Active since Oct 2013
********** Vodacom migration upgrade. Shocking handling of the issue
I was called to by a sales person who told me that the contract I was on was on a old system and they need to migrate me to a new system. They said there would be no cost involved and that I would be moved from a 220 package to a 550 package. No cost involved. I said yes and confirmed again that this would not cost anything more. The lady confirmed. This morning end my bill was almost R400 more. I disputed the issue and paid the bill as to not get behind. I just got a message to say that the issue was resolved. Nobody bothered to resolve the issue. Everything is on a recording. The sales person should be fired for misleading and committing *****. Vodacom should change the migration back if they can't deliver on the promises made and refund me my money. Absolutely disgusting.
There is also an amount of R100.88 deducted invoice SE***. Please explain this as i should not be penalised for the wrongful amount charged.
There is also an amount of R100.88 deducted invoice SE***. Please explain this as i should not be penalised for the wrongful amount charged.
