1 reviews | Active since Apr 2018
********** Vodacom Live! charges on prepaid account
I am a prepaid airtime user on Vodacom. I noticed in the last 3 months that my airtime would run out very quickly. I drew an itemized bill and found to my shock and horror that every day R10 would be deducted for "Content - Vodafone Live!". I *never* subscribed to a service like this (I don't subscribe to services at all). On further investigation, logging into the Vodafone Live website at http://live.vodacom.co.za/vlive/myaccount/transactions I could see that a daily charge of R10 was deducted for "p-squarem-games-c-01". Initially the website didn't show any subscriptions against my phone number, also, the *111# service also showed "No subscriptions". After a number of refreshes on the website I was able to cancel this service.
This is ********** activity by Vodacom! I have seen many similar complaints by other users, so I guess I'm just another one in the list of thousands. Vodacom is *****ing your money people, please be on the watch out for this. No longer is it just WASP services that are **********ly attached to your phone number, now Vodacom Live! or whatever the hell this nonsense is, is also **********ly being charged.
I intend to follow this up with Vodacom, but I'm pretty sure I will get nowhere with this useless company.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
