********** vodacom insurance and empty promises

I have 2 vodacom sim cards. a airtime top up and a data sim. Turns out the PHONE is not insured , its the SIM. Vodacom refuse to pay out my insurance claim as they say the wrong sim was in the phone even though it was a vodacom sim and they block the dual sim functionality of the P20 Lite. I posted on hello peter and emailed them directly. They quick to post on hello peter that a consultant will be in contact to make themselves look good , but they never do contact you. Beware of ********** Vodacom insurance promises