1 reviews | Active since May 2021
********** Vodacom contract
I am absolutely appalled at what has happened. A brand new contract has been taken out with Vodacom using my details without any authorization or contact with me. An excessive debit order has gone off my account for a new contract that’s been taken out using my details of which I had absolutely no idea of. What ever happened to the confidentiality of my details that I have provided Vodacom, this is a massive breach of the POPIA Act. Secondly , how could someone else using my details take out a contract without any form of notification, authorization or confirmation with me? I have contacted Vodacom and they have sent an automated response stating that I need to wait for someone to get in touch with me. This is unacceptable as there is now someone who is roaming around with my personal details and I need to wait for a call back for this to be resolved. When a contract is entered into, one expects the utmost protection of their private information. Vodacom needs to act on this breach of my private information as a matter of urgency.
This is ridiculous!!!! Vodacom has enabled someone else to open up a new contract using my details , this is a ********** activity and they still have not called me back to resolve this.
I have submitted and contacted everyone I have been advised to and still no feedback.
For such a big corporation such instances should be acted on with immediate effect , yet this is not happening.
This is ridiculous!!!! Vodacom has enabled someone else to open up a new contract using my details , this is a ********** activity and they still have not called me back to resolve this.
I have submitted and contacted everyone I have been advised to and still no feedback.
For such a big corporation such instances should be acted on with immediate effect , yet this is not happening.